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November 20, 2025
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Last updated: April 28, 2022
Superlab Suisse AG and our affiliates (collectively “Superlab Suisse”, “we”, “us”, or “our”) care about your privacy. We are committed to maintaining your trust by protecting your Personal Information. This Privacy Policy (“Policy”) describes how Superlab Suisse collects, uses, discloses, and otherwise processes your Personal Information in connection with your use of our websites (“Website Services”), applications, or other services that refer to or link to this Policy, as well as any offline products, programs, courses, and services (collectively our “Services”).
Superlab Suisse has many affiliated entities that act as data controllers around the world who will act as the data controller for your Personal Information, and your Personal Information may therefore be shared with entities outside of the jurisdiction in which it was collected.
Before you use our Services, please read this Policy in its entirety, to help you make informed decisions about your relationship with us.
According to Art. 4 GDPR Definitions
For the purposes of this Regulation:
‘personal information’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
‘processing’ means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
‘restriction of processing’ means the marking of stored personal data with the aim of limiting their processing in the future;
‘profiling’ means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements;
‘recipient’ means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of those data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of the processing;
‘third party’ means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data;
‘consent’ of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;
‘genetic data’ means personal data relating to the inherited or acquired genetic characteristics of a natural person which give unique information about the physiology or the health of that natural person and which result, in particular, from an analysis of a biological sample from the natural person in question; ‘representative’ means a natural or legal person established in the Union who, designated by the controller or processor in writing pursuant to Article 27, represents the controller or processor with regard to their respective obligations under this Regulation;
The Personal information that we collect, and our use of that information depends on your relationship with us and the requirements of applicable law as described below.
We collect information:
2.1 INFORMATION COLLECTED FROM YOU
Superlab Suisse requests different types of Personal Information from you and your company or others, depending on the Services you use and your relationship with us. We may collect the following categories of information, depending on the Services that you use:
Other Personal Information, including, in addition to all of the information described above, instant messenger and social media screen names, usernames and passwords, relationship to emergency point of contact, vehicle identification, and other details such as the time and purpose of your visit, photos of you, and data or files that you input, upload, or store with the Services, such as search queries that you submit, and documents that you upload to the Services. We will also process Personal Information included in content and information that you add to your member network or other community profile.
2.2 INFORMATION COLLECTED ABOUT YOU
2.3 DATA WE COLLECT IN DAILY OPERATION
Please note: Superlab Suisse does not collect or process any scientific data.
The Purpose of Data Processing
We process personal data exclusively for the following purposes:
– Security & Access Control: Ensuring safety within our facilities.
– Operational & Administrative Functions: Managing facility access, equipment reservations, and membership services.
– Equipment Maintenance & Monitoring: Ensuring proper functionality of lab infrastructure and machines.
– Facility management
– Legal & Compliance Obligations: Meeting regulatory requirements under GDPR, FADP, and other applicable laws.
– Authorities
– Information published by the community members, or shared by the companies.
The types of data we collect in daily operation include:
– Identity Data: Name, company name, job title.
– Contact Data: Email address, phone number, business address.
– Usage Data: Information about interactions with our platforms (e.g., Envoy, Bisner, woocommerce, wordpress).
– Technical Data: IP address, browser type, device information, and cookies.
– Security & Facility Data: Access logs, surveillance footage, visitor registration data.
– Equipment Maintenance Data: Records of machine usage, maintenance logs, and service reports.
– Waste tracking.
2.4 ANONYMOUS, AGGREGATED, AND OTHER INFORMATION
We also collect certain information about you that is not Personal Information. This may include intellectual property or other company information you share with us or through the Services, in accordance with any applicable agreements between you or, if applicable, your company, including, for example, trademarks, logos, and other intellectual property you own.
In addition, we collect and/or generate anonymized and aggregated information from your use of the Services. We use anonymized and aggregated information in various ways, including to measure your interest in and use of portions or features of the Services. Anonymized or aggregated information is not Personal Information.
How we use your Personal Information depends on your relationship with us. In general, we use your Personal Information to:
LEGAL BASES FOR PROCESSING PERSONAL INFORMATION IF RESIDENT IN THE UK AND EU
The processing of your Personal Information as described above is necessary to meet our contractual obligations to you or your company, to meet our legal obligations, or to meet our legitimate interests in providing our Services. Our legitimate interests may include providing you and others with a secure environment, analyzing, improving, and better tailoring our products and Services, being more efficient, fulfilling any contracts you have with us and helping to prevent fraud.
We also generally rely on our legitimate interests in marketing our Services to you, whether on our own websites or on third-party websites, and in providing promotions or sweepstakes, where permitted by applicable law. We provide you with choices about how we use your Personal Information, in accordance with applicable law, by allowing you to opt-out of receiving all such communications (unless they are transactional solely related to the provision of our Services to you and have no marketing element) and, where required, by not sending you any such messages without your prior consent. Where applicable, we also may process Personal Information with your consent. Remember that in certain circumstances, and where permitted by applicable law, you may have the right to object to our uses of your Personal Information as further described in Section 5 of this Policy.
We disclose your Personal Information in limited circumstances to Superlab Suisse, our community, our service providers and advertisers, other end users, in order to provide our Services and to improve ways of working in our community and where required by applicable law. Where required by applicable law, we will only share your Personal Information with particular third parties with your consent. We will require all parties receiving your Personal Information to take appropriate measures to protect your Personal Information and to process your Personal Information only for the purposes described:
Our Community. Our Services include online and offline member communities, forums, networks, and other features through which you may share information and connect with others. This includes:
Landlords, Building Management, equipment vendors, specific service providers. In some cases we may share your Personal Information with our landlords, building management, and equipment vendors, service providers at Superlab Suisse properties so that they can effectively manage and operate the building, and deliver the services.
We share Personal Information in this way either to comply with legal obligations to which we are subject, or to meet our legitimate interests in protecting our business, including from fraud and legal claims.
4.1 THIRD PARTIES THAT PROVIDE CONTENT OR FUNCTIONALITY ON OUR SERVICES
We partner with certain third parties to collect, analyze, and use some of the Personal Information described in this Policy. For example:
We, as well as certain of these third-party partners may use tracking tools (e.g., cookies, web beacons, and Internet technologies) to collect information regarding your activities (e.g., your IP address or page(s) visited). For more information on these types of tracking tools, please see our Cookie Policy. We also share such information that we have collected with third-party advertising partners. These advertising partners use this information (and similar information collected from other websites) to deliver future targeted advertisements to you when you visit non-Superlab Suisse related websites within their networks. This practice is commonly referred to as “interest-based advertising” or “online behavioral advertising.”
Some of these companies participate in industry-developed programs designed to provide consumers choices about whether to receive targeted advertising. Please visit the websites operated by the Network Advertising Initiative, the Digital Advertising Alliance, and the European Interactive Advertising Digital Alliance (EDAA) to learn more. Canadian users may also visit the Digital Advertising Alliance of Canada. Further information in local languages is available at www.aboutads.info or www.youronlinechoices.eu.
4.2 SOCIAL MEDIA
We are active on social media (e.g., Twitter, Facebook, LinkedIn, Instagram etc.) and share information, images, and videos with the public through unaffiliated external social media sites. We encourage you to read their policies. Remember that the social media sites are public, which means that anyone can see your posts, and your posts may even show up in search engine results.
While we will not edit comments, we may delete a comment from our page on a social media site if it, for example, does not relate to the post, promotes a commercial product or service, uses obscene, threatening, or harassing language, or if it is a personal attack or hate speech that targets or disparages any ethnic, racial, age, or religious group (or other legally protected group), or if it advocates illegal activity or violates copyright laws.
We value your rights to your data. In accordance with applicable law, you may have the right to:
If you would like to exercise any of these rights, please contact us at [email protected] or at one of the physical addresses set out in the list of global entities top of this Policy.
We will process all such requests in accordance with local laws. To protect your privacy, Superlab Suisse will take steps to verify your identity before granting access or making any changes to your Personal Information. The California Privacy Rights section below provides additional information for California residents.
You may have the right to opt-out or withdraw your consent for certain uses and disclosures of your Personal Information.
6.1 SENSITIVE PERSONAL INFORMATION
Where you have consented to Superlab Suisse’s use of “sensitive” Personal Information (e.g., Personal Information relating to your health, religious or philosophical beliefs, or biometric information which is used to uniquely identify you) (“Sensitive Personal Information”), you may withdraw that consent, in accordance with applicable law.
Prior to disclosing Sensitive Personal Information to a third party or processing Sensitive Personal Information for a purpose other than its original purpose or a purpose authorized subsequently by the data subject, Superlab Suisse will endeavor to obtain your explicit consent (opt-in). Where your consent for the processing of Personal Information is otherwise required by law or contract, Superlab Suisse will comply with the law or contract.
6.2 EMAIL AND TELEPHONE COMMUNICATIONS
If you would like to make a complaint or if you have any questions about how we use or keep your Personal Information, you may contact Superlab Suisse at [email protected].
If you are based in India you may submit any complaints to our Grievance Officer at: [email protected]
For visitors to our Services you may have the right to lodge a complaint with the relevant supervisory authority for your jurisdiction, if you believe our processing of your Personal Information violates applicable law.
Superlab Suisse is headquartered in Switzerland. Your information will likely be collected in your country and subsequently transferred to or stored in another country, including countries that may have privacy protections less stringent than your jurisdiction. In accordance with applicable law, we implement measures, such as standard contractual clauses, to ensure that any transferred Personal Information remains protected and secure. You can obtain further information about these measures by contacting us using the contact details set out at the top of this Policy and below in Section 12.
If data is transferred outside Switzerland/EU, we ensure protection through legal frameworks such as Standard Contractual Clauses (SCCs).
We retain the personal information we receive for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
When determining how long this retention period will last once the purpose of processing the Personal Information has been satisfied, we take into account the length of time Personal Information is required to:
The security of all Personal Information provided to Superlab Suisse is important to us. Superlab Suisse takes reasonable steps endeavoring to use appropriate technical or organizational measures to protect your Personal Information, including against unauthorized or unlawful processing and accidental loss, destruction, or damage.
By using our Services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on our Services, by mail or by sending an email to you.
11.1 CCTV
Superlab Suisse’s buildings and facilities have CCTV installed to meet our legitimate business interests in protecting the safety of Superlab Suisse’s employees, members, and guests and their property. These recordings may be accessed by Superlab Suisse. Superlab Suisse may also make CCTV footage available to members and other third parties authorized by Superlab Suisse. These recordings may be shared with competent authorities in accordance with applicable laws, if required. The recordings are generally retained for a limited period of time but may be kept longer where Superlab Suisse or an applicable member determines that it is appropriate, for example in connection with the investigation of an incident, or when competent authorities request us to retain them.
Superlab Suisse’s CCTV practices are based on an assessment of the data protection interests of affected data subjects against our legitimate interests. This may entail consideration, for example, of the likelihood and impact of unlawful or impermissible conduct on our communities and expectations of privacy in particular facilities or spaces that may be subject to CCTV. The recordings are generally retained for a limited period of time in accordance with Section 9 of this Global Privacy Policy.
11.2 COLLECTION OF INFORMATION FROM CHILDREN
Generally, our Services are not directed to children, and we do not knowingly collect Personal Information from children except as permitted under applicable law. If we become aware that a child has provided us with Personal Information, we will delete such information from our files or obtain parental consent in accordance with applicable law.
11.3 THIRD PARTIES
This Privacy Policy does not address the privacy, data, services or other practices of any entities other than Superlab Suisse, including landlords, building managers, licensees and brokers.
We display advertisements and other content from third parties or partners that link to third-party websites that we do not own or operate. We provide links to these third-party sites as a convenience to you. They are not intended as an endorsement of or referral to the linked services. The linked services are subject to their separate and independent privacy statements, notices, and terms. Additionally, third parties may sell goods or offer services at our facilities or in combination with our Services. We are not responsible for those third parties’ services or their privacy practices.
We cannot control or be held responsible for third parties’ privacy practices and content. Please read their privacy policies to find out how they collect and process your Personal Information prior to submitting any Personal Information. The collection, use, and disclosure of your Personal Information will be subject to the privacy policies of the third party and not this Policy. We are not responsible for the data collection, privacy, and information sharing policies and procedures or content of such third-parties.
11.4 CHANGES TO THIS POLICY IN THE FUTURE
Any information that is collected via the Services is covered by the Policy in effect at the time such information is collected. We reserve the right to change, modify, add, or remove portions of this Policy at any time and at our sole discretion.
If we make any material changes to this Policy, we will notify you of those changes by posting them on the Services or by sending you an email or other notification, as required by applicable law, and we will update the “Last Updated” date to indicate when those changes became effective.
We encourage you to review this Policy periodically to remain informed of how we use and protect your information, and to be aware of any policy changes. Your continued relationship with us after the posting or notice of any amended Policy shall constitute your agreement to be bound by any such changes. Any changes to this Policy take effect immediately after being posted or otherwise provided by Superlab Suisse.
11.5 QUESTIONS OR COMMENTS
If you have any questions or comments regarding this Policy, please contact us at [email protected].
If you would like to contact us in writing, please see our list of global entities at the top of this Policy for contact information of the data controller for your jurisdiction.
If you are based in Singapore and have any questions, please contact our Data Protection Officer at [email protected].
If you are based in India you may submit any questions to our Grievance Officer at: [email protected].
If you are based in a jurisdiction where the law requires that Superlab Suisse has a Data Protection Officer, please submit your query to [email protected].
Superlab Suisse will address your concerns and attempt to resolve any privacy issues in a timely manner.
Sensitive Information. Because email communications are not always secure, please do not include credit card or other Sensitive Personal Information (e.g., racial or ethnic origin, religion, health, or the like) in your emails to us.
Your Rights Under GDPR & FADP
Superlab Suisse AG and our affiliates (collectively, “Superlab Suisse”, “we”, “us”, or “our”) are committed to protecting personal data under the General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP).
If you are a registered member or user of our services, you have the right to:
Category of Personal Information Explanation.
As mentioned above, we collect this type of information from you through direct interactions, access control systems, operational logs, and third-party service providers. This information is disclosed only within Superlab Suisse entities, facility management teams, security partners, and regulatory authorities, as needed to comply with GDPR, FADP, and other applicable data protection laws.
No Sale of Personal Data
Superlab Suisse does not sell personal data under any circumstances. We do not engage in data monetization, nor do we transfer personal data to third parties for advertising or commercial purposes. Any processing of personal data is strictly for security, operational, and facility management purposes, in full compliance with the General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP).
Non-Discrimination
Under GDPR and FADP, all individuals have the right to access and control their personal data without discrimination.
Exercising Your Rights
You may exercise your rights as a California resident by contacting Superlab Suisse at [email protected]. We will not discriminate against you for exercising your rights and choices, although some of the functionality and features available on the Services may change or no longer be available to you. In order to verify your request, you must provide sufficient information to allow us to reasonably verify you are the person about whom we collected Personal Information, and you must describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to your request.
When We Will Respond. We will try to respond to your request for access or deletion within 45 days. If we require additional time, we will inform you of the reason and extension period.
Authorized Agent. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, please contact us as set forth above.
Verification. To protect your privacy, we will take the following steps to verify your identity before fulfilling your request. When you make a request, we will ask you to provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include your name, email address, phone number, and/or mailing address.
Effective Date: April 28th, 2022.
Safeguarding your privacy is important to Superlab Suisse AG and our affiliates (collectively, “Superlab Suisse”, “we”, “us”, or “our”). We, as well as certain third parties that provide content and other functionality on our websites and mobile applications (“Services”) use cookies, web beacons, pixels, and other similar tracking technologies on our online Services. This Cookie Policy (“Policy”) explains how we use such technologies to enable certain functionalities, as well as to analyze and improve your use of our Services. Some of these cookies may lead to us collecting personal information about you, and you can learn more about how we use that personal information in our Privacy Policy.
COOKIES
WEB BEACONS / PIXEL TAGS
OTHER TECHNOLOGIES
Envoy, Bisner, wordpress, woocommerce
Our websites use these technologies for the following general purposes:
Cookies are an important part of our Services, so you should be aware that if you choose to remove cookies, this could affect the availability and functionality of the Services.
When you use a web browser to access the Services, many browsers allow you to configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Click the “Help” menu of your browser to learn more about how to change your cookie preferences. The operating system of your device may contain additional controls for cookies. Please note that disabling cookies may affect your ability to access and use certain features of the Services. To learn more about cookies and how to manage them, please click here. To opt-out of internet-based advertising by all companies which participate in the self-regulatory Digital Advertising Alliance (“DAA”), please visit http://www.aboutads.info/choices/. If you are located in the EU, you can find out about cookies and opt out of interest-based advertising by visiting youronlinechoices.com.
To limit interest-based advertising on your mobile device, you can review and adjust the settings provided by your device manufacturer, such as “Limit Ad Tracking” for iOS or “Opt-out of interest-based ads” for Android.
In an effort to provide increased transparency with respect to our use of cookies, we wanted to provide you with additional information about the types of cookies we employ. We may use any of the following types of cookies on the Services as described in the table below:
Cookie Type – Description
If you have any questions or comments regarding our Policy, please contact us at:
Privacy Superlab Suisse AG, Am Schanzengraben 27, 8002 Zurich
Email: [email protected]
Superlab Suisse will address your concerns and attempt to resolve any privacy issues in a timely manner.
Data subjects’ rights are covered under EU and Swiss law.
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